The retail customer may return the unopened product within 30 days of purchase, for either a replacement or a full refund of the purchase price.

Returns will be issues in like-kind payment and may take up to 30 days to process.  Just Loui Wines will replace the returned product providing the steps and conditions are met, as outlined.

The unused portion of the product is returned in its original bottle with the screw cap securely tightened. The item is returned at the customer’s expense for shipping and handling.

Any return must be accompanied by a dated, signed statement from the retail customer identifying the reason for the return, together with the copy of the original retail sales invoice receipt as proof of payment, the name, address and telephone number of the customer.

Just Loui Wines will issue a replacement product as outlined, or offer a cash refund through the Distributor from whom the product was purchased.

Strict compliance to the following procedures is met:

• A written replacement request must be submitted to Just Loui Wines stating the reason for the request, together with proof of purchase.
• Any product returned without prior authorisation will not be returned to same, and a refund or exchange will not apply.